Where can I purchase your products?
A limited number of vases and brooches are made available online sporadically. A wider range of pieces are available in-store at the Vector Etch studio. Studio open hours are Monday - Friday between 10am - 3pm (cash only). Address is 241H 49 Station Road, Yeerongpilly, QLD, 4105 (or Google maps to Vector Etch). Parking and street parking is available.
What currency are your prices in?
Prices are displayed in Australian dollars.
You can use an online currency converter to approximate conversions.
Do you post internationally?
Yes, I ship worldwide!
How do I know if my order has been received and/or sent?
After placing an order you will receive immediately receive a confirmation email, which lists your purchases and post address.
You will receive another email notification through PayPal when your order has been posted (within 1-3 business days of receipt of payment).
You will not receive a post tracking number unless requested.
If, for whatever reason, your order is not posted in the expected time frame, I will send you an email to let you know.
Can I make changes to my order or address after I place an order?
If you make contact immediately after placing your order with your change requests, I may be able to make adjustments.
If your order has already been posted (such as you have received a shipping confirmation), I will not be able to make changes.
Please double check your postal address is correct before confirming your order.
Should I expect to pay any duties/taxes (GST/VAT/Sales Tax) for my order?
In some countries, applicable duties and taxes may be charged on receipt of parcels. Charges are not always incurred, and are based on the value of the order and tax-free threshold set by the destination country. Payment of any duties and taxes are the responsibility of the recipient and are generally collected at the time of delivery.
The full value of any order must be declared on a parcel.
If you are unsure about duties and taxes applicable to you, contact your local customs office and/or post office.